Billing

Startup Heroics Billing Privacy

This notice covers payment, billing and related support handled under the Startup Heroics business name. The product or service you use has its own privacy notice for its service records and other processing. Sharing a billing name does not make every product's information handling the same.

Billing information. Depending on the purchase, billing records may include your name, email, billing address, purchase description, transaction reference, amount, payment status, subscription details, and refund or dispute records. A support request also includes the information you choose to send.

How it is used. We use billing and related support information to manage purchases and renewals, answer billing questions, process refunds and disputes, maintain transaction records, protect against unauthorized activity and meet applicable recordkeeping obligations. Include only information needed to identify the purchase and explain the issue.

Service providers. Stripe processes payments and maintains payment records under its own privacy policy. Google Workspace provides the shared billing-support inbox. Information used within the purchased service, including its hosting and delivery providers, is described in that service's privacy notice.

Retention. Billing and related support records are retained as needed to manage the purchase, resolve issues and meet applicable recordkeeping obligations. Deleting a product profile does not necessarily delete transaction records held by us or Stripe. Copies already sent to an email provider have separate handling.

Questions and requests. Email support@startupheroics.com for a question or an access, correction or deletion request concerning shared billing records. We may need to verify ownership before disclosing or changing records. For service-specific records, use the contact in the service's privacy notice; the billing inbox can help route your request.